Return & Refund Policy
At SABLE MEADOW LTD, we want customers to feel confident when shopping with us. If you are not satisfied with your purchase, please review our return and refund guidelines.
30-Day Return Policy
We accept eligible returns requested within 30 days of delivery.
For voluntary returns outside the statutory cancellation period, the following conditions apply:
- Products must be unworn, unwashed, and in their original condition.
- Original tags and labels must remain attached.
- Items must be free from stains, damage, or signs of use.
- Proof of purchase or a valid order number is required.
This voluntary return policy does not affect your statutory consumer rights.
Right to Cancel
Under applicable UK consumer protection laws, customers purchasing goods online generally have the right to cancel their order within 14 days of receiving the goods, without providing a reason.
Customers must notify us within the cancellation period and return the goods within a further 14 days.
Products may be inspected as they would be in a physical store. Deductions may apply if goods have been handled beyond what is necessary to establish their nature, characteristics, and functioning.
How to Request a Return
To arrange a return:
- Email [email protected] with your order number.
- Specify the products you wish to return.
- Follow the return instructions and address provided by our customer service team.
Please do not send returned items to our registered business address unless instructed.
Refund Processing
Once the returned products have been received and assessed, we will notify you of the refund status.
Approved refunds will be issued to the original payment method.
For statutory cancellations, refunds will be processed within 14 days of receiving the returned goods or evidence that they have been sent back, whichever is earlier.
For voluntary returns outside the statutory cancellation period, refunds will normally be processed within 14 days after the returned goods have been received and assessed.
Original standard delivery charges will be refunded where required by law. Additional charges for upgraded delivery services are generally non-refundable.
Your bank or payment provider may require additional processing time.
Return Shipping Costs
For change-of-mind returns, customers are generally responsible for the return shipping costs where permitted by law and disclosed before purchase.
If an item is faulty, damaged, or incorrect, we will arrange an appropriate remedy and cover reasonable return shipping costs where required.
Faulty or Incorrect Products
If you receive a faulty, damaged, or incorrect item, please contact us as soon as possible.
Provide your order number, a description of the issue, and photographs where available.
We will assess the issue and arrange a repair, replacement, or refund in accordance with applicable consumer protection laws.
Nothing in this policy limits your statutory rights.
Non-Returnable Items
Certain goods may be excluded from change-of-mind returns where legally permitted, including personalised products and sealed hygiene-sensitive items where the seal has been broken.
These exclusions do not affect your statutory rights concerning faulty or misdescribed goods.
Order Cancellation
If you wish to cancel your order before dispatch, please contact us as soon as possible.
If the order has already been dispatched, you may request a return in accordance with this policy.
Contact Us
SABLE MEADOW LTD
Email: [email protected]
Phone: +44 77 277 85508
Registered Address:
UNIT 7, NO 510 MONSALL ROAD
MANCHESTER
UNITED KINGDOM M40 8WN